Quality Statement

Quality a high priority...

Luce Bay Plant Hire Limited categorises quality as a high priority and is fully committed to providing both a high quality product to its customers by listening to and understanding their needs so we are able to give full satisfaction by providing a product that is dependable and to a standard that is acceptable to our customers. These quality aims are attained through adherence to a Quality Management System which follows a process approach towards the management of work that enables us to deliver on all our objectives.

As our industry becomes increasingly competitive, it is vital that Luce Bay Plant Hire Limited continues to meet customer expectations and is perceived as a committed workforce striving for excellence through the effective and efficient use of resources. Remaining diligent in all aspects of management whilst being committed to the development of our employees will ensure we continue to preserve the company’s established reputation and competitiveness, whilst retaining the continuing confidence of our customers.

Our Quality Management System has been formulated based upon the BS EN ISO09001:2008 standard and the Product Certification Scheme Protocol PCP515 for ready mix concrete, with the view to ensuring uniformity throughout our working doctrine. A comprehensive internal audit programme ensures the Quality Management System is subject to auditing and review, thus providing a framework for setting and reviewing quality objectives and implementing corrective and preventive measures. This ensures we are able to deliver a quality product first time, on time, every time.

The commitment by Senior Management and the active involvement and co-operation of all employees ensure the motivation to continually improve the efficiency and effectiveness of our products, processes and Quality Management System.

A CAT bulldozer hired out by The Luce Bay Group